Version 2 · August 2026 · Effective date: 15 August 2026 · Applies to Office Vault EasySign, operated by Office Vault Technology (Pty) Ltd
Plain-language summary. EasySign lets you send documents for electronic signature. You stay responsible for what's in your documents and who you send them to. We give you the service and reasonable care, but we can't promise it will never fail — so our financial liability is capped. The service is currently in public beta.
Office Vault EasySign ("EasySign", "the Service") is provided by Office Vault Technology (Pty) Ltd ("we", "us"), a company registered in South Africa (Reg. No. 2020/835556/07), with its address at 56 Church Street, Olivedale, Johannesburg North, Randburg, 2188, South Africa. You can reach us at support@orangedot.co.za.
By creating an account, or by using the Service in any way, you agree to these terms. If you are agreeing on behalf of a company, you confirm that you are authorised to bind that company, and "you" means that company.
The Service is currently offered as a public beta. This means features may change, be added or be withdrawn, and faults are more likely than in a mature product. You should not rely on the Service as the sole record of a critical transaction during the beta period. Keep your own copies of signed documents.
You keep all rights in the documents you upload. We do not claim ownership of your content, and we do not use your documents to train any model.
You are solely responsible for:
We grant you a licence to use the Service; you grant us only the limited permission needed to store, process and transmit your documents in order to provide it.
We will email you about your account, your plan and anything affecting the security of your documents — these are service messages and you cannot opt out of them while you hold an account. We may also send occasional product news and short surveys; those always carry an unsubscribe link. We do not market to the people you send documents to. Full detail is in our Privacy & POPIA notice.
We aim to keep the Service available and working, but we do not guarantee uninterrupted or error-free operation. The Service may be unavailable for maintenance, or because of failures at our hosting or email providers. During the beta we do not offer a contractual service-level agreement or uptime credits.
What we undertake. By using the Service you authorise us to apply the technical and organisational measures we judge appropriate to keep your documents and personal information safe, and you accept that we do so to the best of our capacity and with the technology available to us. Those measures are set out in our Privacy & POPIA notice and include encryption in transit and at rest, access controls, audit logging and tested backups. Section 19 of POPIA requires reasonable measures, not perfect ones, and no measure any provider can take makes a system immune.
What is outside our control. We are not responsible for a failure or delay in providing the Service, or for loss or damage arising from one, where it is caused by something beyond our reasonable control. That includes an outage, degradation or loss of data at Amazon Web Services or another infrastructure, email or payment provider; a failure of internet connectivity, electricity supply or telecommunications; a natural disaster, fire, flood or severe weather; war, civil unrest or a deliberate attack on our systems or our providers' systems; and an act of government or a change in law that prevents us operating. Where something like this happens we will tell you what we know, do what we reasonably can to restore the Service, and where the interruption is prolonged you may cancel under clause 15 without penalty.
Nothing in this clause limits liability that cannot be limited by law — see clause 13(d).
Some things on this site can be used without an account — today, the signature generator and the contract check. This clause covers those, and it is deliberately short because so is what we promise.
The contract check is not legal advice and it is not a legal opinion. It reads a document and reports what is in it: the dates and periods it contains, what a South African agreement commonly carries that this one does not, and places where the document contradicts itself. It does not tell you whether a term is fair, reasonable or acceptable, it does not tell you whether to sign, and it is not a substitute for an attorney. It exists so that you know what to ask one.
It can be wrong. It is produced by an artificial intelligence model reading a document, and models miss things and occasionally state things that are not so. Nothing it produces should be relied on as a complete or correct account of an agreement. Read the document. If it matters, take advice on it.
Only upload what you are free to share. By uploading a document you confirm that you are entitled to disclose its contents, including any personal information of other people in it, and you accept that the text will be sent outside South Africa to be read. What that means in practice is set out in sections 4 and 5 of the Privacy & POPIA notice. Do not upload anything you are under a duty to keep confidential from us or from a processor in another country.
We keep nothing. A document submitted to the contract check is read and discarded. It is not stored by us, it is not added to any account, and we cannot retrieve it for you afterwards. Save the result if you want to keep it.
No warranty, and we may stop offering it. The free tools are provided as they are, with no warranty of any kind, and no service level. We may change them, limit how often they may be used, or withdraw them entirely, at any time and without notice. Where a free tool costs us money to run, we may cap how much of it is available in a day.
Sections 13 (limitation of liability) and 14 (indemnity) apply to the free tools in full. Nothing in this clause limits any liability that cannot lawfully be limited, including under the Consumer Protection Act.
Where we process personal information contained in your documents, we do so on your instructions as an operator under the Protection of Personal Information Act, 2013 (POPIA), and you act as the responsible party. Our Privacy & POPIA notice forms part of these terms and explains what we collect, where it is stored, and who processes it on our behalf.
As operator we will process personal information in your documents only with your knowledge or authorisation, treat it as confidential and not disclose it unless the law or the performance of our duties requires it, apply the security safeguards required by section 19, and notify you without undue delay of any security compromise affecting your data so that you can meet your own obligations under section 22.
You are responsible for having a lawful basis for everything in a document you send. That includes telling the people named in it what is happening with their information. We do not inspect the contents of your documents and cannot assess your basis for you.
Children. Section 34 of POPIA prohibits processing the personal information of a child except on the grounds in section 35. If a document you send contains information about a child — a school indemnity, a consent form, a dependant on a benefits form — you confirm that you have the prior consent of a competent person, ordinarily a parent or guardian, as section 35(1)(a) requires, and that you can produce evidence of it if asked. Nobody under 18 may hold an EasySign account or be added as a signer.
Documents you delete are moved to Trash, where they can be restored. A completed document cannot be permanently deleted — it is the signed record of an agreement, and it stays in your Trash rather than being destroyed. Drafts and documents that were never completed can be permanently deleted by an owner or administrator; that removes the document and its audit record and cannot be undone.
Links to a signed copy that we email to the parties stop working 12 months after the document is completed. This does not delete anything: anyone who was a party to the document can request a fresh link at any time using the address they signed with.
We keep documents, signatures and audit trails for as long as your account exists. Cancelling a subscription does not delete them — it stops you sending new documents, and everything already signed stays available. If you close the account we keep them for a further 30 days and then delete them, as set out in the retention schedule in our Privacy & POPIA notice. If your account is closed, export anything you need before closing it.
Read this clause carefully — it limits what we owe you.
To the maximum extent permitted by law:
(a) The Service is provided "as is" and, other than as expressly stated, we give no warranties, whether express or implied.
(b) We are not liable for indirect or consequential loss, loss of profit, loss of business or goodwill, or loss arising from a document being unenforceable, disputed, delayed, delivered to the wrong person as a result of information you supplied, or filtered as spam by a recipient's mail provider.
(c) Our total aggregate liability arising out of or in connection with the Service, in any twelve-month period, is limited to the greater of (i) the fees you actually paid us for the Service in the three months immediately before the event giving rise to the claim, or (ii) R5 000.
(d) Nothing in these terms limits liability that cannot be limited by law, including liability for fraud, or under the Consumer Protection Act, 2008 where it applies to you.
You indemnify us against claims, losses and reasonable legal costs arising from your use of the Service in breach of these terms, from the content of your documents, or from a claim by a third party that a document you sent infringed their rights or was sent unlawfully.
You may stop using the Service at any time; where you are on a paid plan we ask for one month's written notice to support@orangedot.co.za so we can close billing correctly. We may suspend or terminate access on reasonable notice, or immediately where there is unlawful use, non-payment, or a risk to the Service or other customers. Clauses that by their nature should survive termination (including clauses 6, 12, 13 and 16) do survive.
We may update these terms. Where a change is material we will give reasonable notice by email or in the app. Continuing to use the Service after a change takes effect means you accept the updated terms.
These terms are governed by the laws of the Republic of South Africa. The parties consent to the jurisdiction of the South African courts. We will always try to resolve a dispute with you directly first — please write to support@orangedot.co.za.
