Straight answers. Where something depends on your plan, we say which one.
Yes. The Electronic Communications and Transactions Act has recognised electronic signatures since 2002, and a contract is not invalid merely because it was signed electronically.
What matters in a dispute is whether you can show who signed, that they meant to, and that the document has not changed since. That is what the audit trail and the sealed PDF are for.
A few, and they are worth knowing about before you need them. Property transfers, wills, bills of exchange and long-term leases of land are excluded by law, and some situations call for an advanced electronic signature — a different thing, issued by an accredited provider.
We set out where the line falls on our electronic signature validity page.
Every completed document carries a certificate page listing each recipient, what they did, when, from which IP address, and which checks they passed — sealed to the document with a SHA-256 hash. If they granted it, their location is recorded too.
You hand over the PDF and the evidence travels with it.
Upload it to our verify page and we recompute its hash and compare it to what we sealed. One character different and it will not match.
You do not need to be logged in, and neither does the person checking — send the link to a bank, a landlord or an auditor and they can check it themselves.
Because you know how many documents you send, and you do not know how many “users” you will need in March. Per-user pricing charges you for the bookkeeper who sends four things a year, then caps how much each person can send anyway.
An EasySign plan buys an allowance your whole team draws from. Recipients are always free, however many of them sign.
One document sent for signature, whatever happens after that. Three people signing the same agreement is one document, not three.
It is counted when you press send, and the count resets at the start of each calendar month.
You cannot send anything new until the next cycle, or until you move up a plan. Everything already out for signature carries on normally, and nothing you have already signed is affected.
Send five documents free, or take a 14-day trial, whichever suits you. No credit card.
Nothing happens to them. Cancelling stops the billing and stops you sending new documents — it does not close your account. You can still sign in, open, download and verify every document you have ever sent, for as long as the account exists, whether or not you ever subscribe again.
Deletion only happens if you deliberately close the account. We then hold everything for 30 days, in case it was a mistake or you need copies, and after that it is permanently destroyed.
We do not hold signed documents hostage over a lapsed subscription. A signed agreement is yours.
No. They get an email with a link, they sign in their browser, and that is the end of their involvement. No account, no app, and no cost to them.
Yes, on every plan. In Settings → Email you point EasySign at your own mail server — Microsoft 365, Google Workspace, your host’s SMTP, whatever you already use — and from then on every signing invitation, reminder and completion notice goes out from your address. Your signers see a name they recognise, and replies come back to you rather than to us. There is a Send test button so you find out it works before a real document depends on it.
Leave it blank and we send on your behalf instead. Nothing breaks either way; it is a setting, not an upgrade.
Yes — the signing page is built for it. Most people who sign something you send will do it on a phone, so that is the case we designed for rather than the one we accommodated.
PDFs, up to 25 MB. If yours is password-protected we tell you at upload, rather than letting it fail at the moment the last person signs.
Yes. Mark them as a reviewer rather than a signer and they are never asked for a signature — the email says so, the signing page says so, and the certificate records that they reviewed it rather than signed it.
They can still decline or ask for changes, which stops the document. A reviewer is not a bystander.
No. Save it as a template with its fields and signers already placed, and sending it again is a click.
Templates are on Business Essentials and above.
You open a document and ask it a question in plain language — what is the notice period, who are the parties, what happens if we cancel early, is there a penalty for late payment. It answers from that document and nothing else.
Every answer cites the page and clause it came from, and the citation is clickable. Tap it and the document scrolls to the passage and highlights it. If an answer cannot be grounded in a specific passage, it is not returned as an answer — you get “the document does not address this”, or “I could not locate this, here is the closest thing”. That rule is the whole design: the tool reads and points, you decide.
It handles scanned documents. Most signed agreements have been printed, signed and scanned, which is the point where most software stops being able to read them. Scanned pages are converted to text the first time somebody asks about that document, once, and every question after that is instant. On a scan it takes you to the page rather than the exact line, and it tells you that is what it is doing.
It will tell you when something is not there. “Is there a liability cap?” is one of the most valuable questions you can ask a contract, and it is the one ordinary search answers worst — it finds the nearest paragraph that looks related and presents it confidently. A claim that something is absent is checked against the whole document rather than a handful of matching paragraphs, and where it is not confident it says it could not find it instead of telling you it is not there.
What it is not. It is not legal advice and it does not tell you whether to sign. It shows you what your document says, so you know what to ask about.
Where your text goes. Questions and the relevant document text go to our AI provider to produce the answer. They hold it briefly for abuse monitoring and then delete it, and they are named in our privacy notice along with what they receive.
How much you get. 30 questions a month on Business Starter, 150 on Business Essentials, 400 on Business Standard and 1 000 on Business Professional. Asking the same question twice about the same document does not cost you twice.
In Cape Town, on AWS, in South Africa.
Inside your account, documents are private to whoever created them until they are deliberately shared. We do not sell anything and we do not read your documents — the one exception is document intelligence, described above and set out in our privacy notice.