Got questions? We've got answers.

Yes. The ECT Act has recognised electronic signatures since 2002, and a contract isn't invalid just because it was signed electronically. If it's ever disputed, you need to show who signed and that the document hasn't changed. The audit trail and sealed PDF do that.

Yes, a few. Wills, the sale of land, leases of land longer than 20 years and bills of exchange like cheques can't use an ordinary electronic signature. Some, like certain suretyships, need an advanced electronic signature, which we don't issue.

Every signed document has a certificate page showing each person, what they did, when, from which IP address and which checks they passed. It's sealed to the document, so the evidence goes wherever the PDF goes.

Yes. Upload it to our verify page and we check it against the seal. One character different and it won't match. No login needed, so you can send the link to a bank, landlord or auditor.

Because you know how many documents you send, but not how many users you'll need next month. Your whole team shares one monthly allowance, and the people who sign never pay.

One document sent for signing, however many pages it has and however many people sign it. Three people signing the same 20-page agreement is one document. If you've used DocuSign, it's what they call an envelope. The count resets at the start of every month.

You can't send anything new until next month or until you move up a plan. Anything already out for signing carries on, and nothing you've signed is affected.

Yes. Send 5 documents free over 14 days. No card needed.

Nothing. Cancelling stops billing and new sending, not your account. You can still log in, download and verify everything you've sent. Documents are only deleted if you close your account, 30 days after you close it.

No. They get a link by email and sign in their browser. No account, no app and no cost to them.

Yes. Most people sign on a phone, so that's what the signing page is built for.

PDFs, Word documents (.docx) and photos of a page (JPEG or PNG), up to 50 MB. Word files and photos are turned into a PDF, and you see that PDF before you add any fields.

Yes, on every plan. Point EasySign at your mail server (Microsoft 365, Google Workspace or any SMTP) and invitations, reminders and completion emails go out from your address. Leave it blank and we send them for you.

Yes, on every plan. Each signer can get a six-digit code by email or SMS before the document opens. If a text can't go through, the code is emailed instead. The certificate records the check.

Yes. Mark them as a reviewer and they're never asked to sign. They can still decline or ask for changes, and the certificate records that they reviewed it.

Yes, on every plan. Turn it on when you prepare the document and the copy emailed to signers only opens with that password. Share it by phone or WhatsApp, not in the same email. Your own copy stays unlocked.

Yes. On any document — or under Contract check in the editor, before you send it — EasySign lists what the contract says and what it leaves out: dates, money, consents, who is personally liable, and things that don't line up, each with the page it is on. Facts, not advice. It runs only when you press it and counts as one of your monthly AI questions. The report is kept with the document, so everyone in your company who can open it sees it and can download it as a PDF without the document being read again.

Yes, on every plan. You and your signers see every word added or removed, with its page. You can also ask for a short summary of the changes.

No. Save it as a template with the fields and signers in place, and send it again in a click. Templates are on Business Essentials and up.

Ask a document a question in plain language, like what the notice period is or who the parties are. It answers from that document only, and every answer links to the clause and page it came from.

It tells you. If it can't point to a passage, it says the document doesn't cover it or shows you the closest thing it found. It doesn't guess.

Yes. Scanned pages are turned into text the first time someone asks about them. On a scan it takes you to the page rather than the exact line.

30 a month on Starter, 150 on Essentials, 400 on Standard and 1 000 on Professional. Contract checks use the same allowance. Asking the same question twice about the same document only counts once.

No. It shows you what your document says so you know what to ask. Whether a clause is fair, or whether to sign, is for you and your attorney.

On AWS in Cape Town, South Africa. Inside your account, documents are private to whoever created them until they're shared.

Nobody at EasySign, and we don't sell anything. The only exception is when you use an AI feature: the relevant text goes to Mistral in the EU to produce the answer, and Mistral keeps a copy for about 30 days for abuse monitoring.

Yes. The app and its database, our email and SMS providers and card payments run outside the country. Your documents stay in Cape Town. The privacy notice lists every provider and where it runs.